Check-In/Out

Check-In:
Fridays, Sundays & Holidays: 5PM
Every effort will be made to have your unit available by 5PM but we can not guarantee this during busy times.
All other times: 4PM

Late Check-In: You must make arrangements to have a signed credit card receipt for the damage deposit and a signed rental contract form to us 4 days prior to your arrival date.  We will then give you the information required to get into your unit.

Check-Out: 10 AM.

Payment
When you make your reservation, one-half of the payment is due.  The balance is due 30 days prior to your arrival.  The Damage deposit is due on arrival.
 
CHECKS ARE NOT ACCEPTED.  VISA, MASTERCARD AND DISCOVER CARD are the only credit cards we accept.

Cancellation Policy

Up until 30 days before arrival we will refund the deposit less 10 percent.
 
30 to 15 days before arrival we will transfer the full deposit to a future stay up to a year.
14 days or less before arrival, there will be NO REFUND OR TRANSFER.

KE homes and KV1 home must be cancelled by November 20 otherwise there is no refund. Holiday Cancellations (Christmas, New Years, MLK, President's weekend/week):

Up until 61 days before arrival we will refund the deposit less 10 percent. 60 days or less there is no refund or transfer.

Office Hours

Fall & Winter:      October 1 - March 14: 8AM - 6PM Daily
Spring:                March 15 - April 15:  8AM - 6PM Daily  (closed April 16 - June 30)
Summer:             July 1 - September 30 :  9AM - 4PM M-F 

Towels and Linens

All towels and linens for the number of occupants plus all cooking and eating utensils are already in your unit. If your unit has a hot tub, consider bringing some large towels.

Housekeeping
All our units are thoroughly cleaned before and after your stay. Daily housekeeping is available at an additional charge of $20 per hour plus linens.

Telephone Calls
Most of our units have a private phone. Local calls are free. Long distance calls can only be made if they are charged to a credit card or collect. Fax service is available at the office.

Winter Driving
We STRONGLY RECOMMEND SNOW TIRES AND/OR 4 WHEEL DRIVE for traveling in Vermont during the winter season!!! What may be a dry clean road in the lower elevations can quickly turn to slippery snow covered road in the mountains. Please be careful. Have a safe trip.

Damage Deposit
There is a damage deposit of $200.00 per bedroom for condos with a maximum of $800.00 and $300.00 per bedroom for homes without a hot tub.  Homes with hot tubs require a $1,500 security deposit. This is due upon arrival. A credit card is authorized and the funds are released shortly after your departure if no damage has occurred.

Disclaimer
We are not liable for any advertised amenities that are weather dependent and are not available during your stay.

Pets
Sorry no pets are allowed in condominium units. SOME homes allow pets with homeowner approval. Please review with our staff for particular homes and security deposits. Several kennels are in the area and our staff will be happy to help you with this matter.

Services

• Daily Maid Service - Upon Request (additonal charge)
• Special Requests or needs - cribs, grocery order, Christmas Tree, etc..., what ever you need, our reservation staff will be more than happy to help you.