Check-in time: . Fridays, Sundays & holidays 5PM. . Every effort will be made to have your unit available by 5PM but we can not guarantee this during busy times.  All other times: 4 PM.  Late check in—check our office hours, if you will be here after closing, you must make arrangements to have a signed credit card receipt for the balance & damage deposit and a signed confirmation form to us before you arrive. We will then put your envelope in the Late Check in Box.

Payment: Payment: Balance and damage deposit is due on arrival. Checks are not accepted unless they arrive 30 days or more before arrival. We accept  Master Card, Visa, Discover, American Express  or Cash.  American Express is not accepted for the damage deposit.

Cancellation Policy:  Up until 30 days before arrival we will refund the deposit less $50.00.   30 to 15 days before arrival we will transfer the deposit to some other time during the season. 14 days or less before arrival, no refund or transfer. KE homes and KV1 home must be cancelled by November 20 or otherwise there is no refund. Holiday:   Cancellations for Holiday periods, same as regular cancellation policy.

Office hours:  
Summer: Monday thru Friday 9 AM to 5 PM
Spring: March 15 to April 30; Fall: Nov 1 to Dec 17 every day 8AM to 6PM
Winter: Dec 18 to March 14 Monday to Thursday 8 AM to 6 PM; Friday 8 AM to 12 Midnight; Saturday 8AM to 6 PM; Sunday 8AM to 10PM

Towels and linens All towels and linens for the number of occupants plus all cooking and eating utensils are already in your unit. If your unit has a hot tub, consider bringing some large towels.
Housekeeping: All our units are thoroughly cleaned before and after your stay. Daily house keeping is available at an additional charge of $20 per hour plus linens.

Telephone calls: Each of our units has a private phone. Local calls are free. Long distance calls can only be made if they are charged to a credit card or collect. Fax service is available at the office.

Winter driving: We strongly recommend snow tires for traveling in Vermont snow country. What may be a dry clear road in the lower elevations can quickly turn to slippery snow covered roads in the mountains. Please be careful. Have a safe trip.

Damage deposit: There is a damage deposit of $200.00 per bedroom for condos with a maximum of $800.00 and $300.00 per bedroom for homes maximum $1,500.   This is due on arrival and is mailed back shortly after your departure if no damage has occurred.

Pets: Sorry no pets are allowed in all condominium units. Some homes allow pets with homeowner approval.  Please review with our staff for
particular homes and security deposits. Several kennels are in the area and our reservation staff will be happy to help you with this matter.

Last Modified: November 07, 2003
by krj